Refund policy

Full payment or an agreed deposit is required prior to production setup.

 Multi-Currency & Payment Terms

  • Supported Currencies & Currency Selector: Transactions can be billed in Philippine Pesos (PHP ₱), US Dollars (USD $), or other supported international currencies. Customers can select or change their preferred currency using the currency selector options located at the bottom-left corner of the website.

  • Payment Processing: Orders move into layout design, 3D slicing, and production setup only after payment verification via checkout gateways (e.g., GCash, Credit/Debit Card, Maya, Bank Transfer, or PayPal).

  • Pre-Production Cancellation: Cancellations may be granted within 2 hours of order placement or before artwork/3D slicing setup begins.

  • In-Production Finality: Once layout printing, 3D printing, or engraving starts, custom orders cannot be modified or canceled.

Custom Order Return & Refund Policy

Notice on Custom Goods: All personalized, custom-printed, and made-to-order goods are NON-REFUNDABLE and NON-RETURNABLE once production starts, except in cases where the item arrives damaged, defective, or misprinted due to our error.

Claim Process for Damaged or Defective Items

  • Notification Window: Must be reported within 48 hours of courier parcel delivery.

  • Required Verification: Customers must provide an unboxing video showing the unopened parcel receipt and courier shipping label, along with close-up photos of the damaged/defective product.

  • Resolution Options: Approved claims will receive an immediate free remake/replacement. If the item cannot be remade in time, a store credit or payment refund will be issued.

Claim Exclusions

Claims will not be approved for customer spelling errors, minor display-to-print color shifts, expected FDM 3D printing surface layer lines, or transit delays caused by third-party couriers.